Privacy Policy of Aynna by GlowUp Beauty and Wellness Technology Private Limited

GlowUp Beauty and Wellness Technology Private Limited, herein referred to as "GlowUp," operates the Aynna app, committed to safeguarding the privacy and security of your Personal Information. This Privacy Policy details our practices concerning the collection, utilization, and protection of your Personal Information within the Aynna app. By providing Personal Information through Aynna, you consent to the practices described in this Privacy Policy and agree to the collection, use, and disclosure of your Personal Information as outlined herein.

Definitions of capitalized terms not explicitly defined in this Privacy Policy are aligned with the meanings assigned in the Terms of Use.

Information collected for creation of account

Browsing Aynna does not require registration or submission of personally identifiable information. However, to access specific features, you may need to either

(a) register as a User to avail services, or

(b) register as an Owner to offer services.

Registration might require you to provide, without limitation, the following personally identifiable information:

• Name

• Email address and/or other contact details

• Age

• Address, including ZIP/postal code

• User ID

• Gender
  

Information provided while using the Platform

• Location information, saved initially to expedite app responsiveness and suggest nearby salons for your convenience, is obtained either from your device directly or associated with your IP address.

• Usage, viewing, and technical data, including cookies, device identifiers, or IP addresses, for platform enhancement and specific feature provision.

• Information provided to support for query resolution.

• Demographic and profile data for personalized service and store recommendations.

• ‘Anonymous Information,’ derived from personal data but anonymized or pseudonymized to prevent individual identification.
  

Use of Personal Information

The collection and use of Personal Information aim to address your queries, improve your experience on Aynna, and meet your service needs through:

• Identification as a User or Owner.

• Facilitating access to services.

• Registration of Stores on Aynna.

• Notifications about bookings, promotions, and related services of interest.

• Distribution of newsletters and promotional materials.

• Conducting market analysis, research, and statistics. Opt-out options for marketing communications are available via the Grievance Redressal portal.

You are responsible for the accuracy and transmission of Personal Information, including that of employees (for Owners/Stores), under this policy.

How we protect your information

GlowUp is dedicated to protecting your Personal Information against unauthorized access and misuse by:

• Employing global security standards, including anonymization and cybersecurity measures.

• Using secure databases for data storage with strict access controls.

• Providing proactive notifications in the event of a security breach, in compliance with applicable laws.

  Despite robust security measures, the risk of data transmission over the internet cannot be entirely eliminated.
  

Third-party Service Providers

GlowUp may engage third-party services for analytical purposes and operational support, ensuring compliance with our privacy and security criteria.

Legal Disclosure

Information may be disclosed to comply with legal obligations, with such disclosures being limited to what is required under applicable laws.

Third-party Websites

Aynna may contain links to external sites, over which we have no control and are not covered by this Privacy Policy.

Cookies

Cookies facilitate technical functionalities for enhanced navigation and user interaction with Aynna. Disabling cookies may affect your user experience.

Data Retention

Personal Information is retained as necessary for service provision within Aynna and in accordance with legal obligations.

Policy Amendments

This Privacy Policy may be updated. We will endeavor to notify you of significant changes and encourage regular review of this policy.

Your Rights

You have various rights concerning your Personal Information, including access, correction, and consent withdrawal. For exercising these rights or addressing concerns, please contact us.

This Privacy Policy is subject to change, and we commit to notifying you of significant amendments. We advise regular review to stay informed about how your Personal Information is handled within Aynna.

In case of any grievances, queries or concerns in respect of these Terms, you may write to or contact:

Grievance redressal:
Email: info@glowup.pro
Timings: 9 AM to 6 PM on Monday to Friday (excluding public holidays)